Thank you for choosing roadshieldautogear.com. We want every customer to have a satisfying shopping experience. If you are not satisfied with your purchase, you may request a return and refund in accordance with the policy below.
- Return Period
Customers may submit a return request within 30 days of receiving the item.
Before submitting a return request, please contact us via email and provide your order details, the condition of the product, and the reason for the return. Items sent back without prior confirmation may not be processed correctly.
- Return Requirements
To ensure a smooth return process, returned items must meet the following conditions:
The item must be unused;
The item must be returned with its original packaging, accessories, and all related components intact;
The item must show no signs of man-made damage, modification, or improper use;
Used items, or items rendered unsuitable for resale due to use, will not be accepted for return.
We reserve the right to determine whether an item meets the return criteria based on its actual condition.
- Return Shipping Costs
Responsibility for return shipping costs is determined by the reason for the return:
If the item has quality issues, is incorrect, or does not match the order description, we will cover the return shipping costs.
If the return is due to personal reasons—such as no longer needing the item, purchasing the wrong item, or issues with size or fitment (i.e., non-quality-related reasons)—the buyer is responsible for the return shipping costs.
- Refund Processing
We will begin processing the refund once we have received and inspected the returned item.
Refunds will be issued to your original payment method within 3–5 business days after the return is confirmed to meet the requirements.
The actual time it takes for funds to appear in your account may vary depending on the processing times of the payment provider or bank.
- Situations Ineligible for Refund
Refunds may not be granted in the following situations:
Requests submitted after the 30-day return period;
Items that have been used and are no longer suitable for resale;
Items missing original packaging, accessories, or related components;
Items damaged due to man-made causes;
Failure to contact us in advance or follow the established return procedure.
6. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Website: roadshieldautogear.com
Email: [email protected]
We will do our best to assist you in resolving any issues and provide you with satisfactory service.